Frequently Asked Questions

Products & Usage

For step-by-step care instructions for every product we make, visit our Product Care Instructions page. It covers application, reapplication schedules, and tips for getting the best results from each product in the line.

Are your products food safe?

Yes. All of our cutting board oils and conditioners are formulated for use on food-contact surfaces including cutting boards, butcher blocks, and wooden utensils. For full ingredient details, see each product page.

Do your products contain allergens?

Some products contain walnut oil, which is derived from tree nuts. Our Refined Walnut Oil and Refined Walnut Oil and Beeswax products are not safe for anyone with a tree nut or walnut allergy. Products formulated without walnut oil include our Cutting Board Gel and Food Contact Safe Wood Finishing Oil. Always review ingredient lists before purchasing if you have allergies or sensitivities.

What is the difference between your products?

Our Product Care Instructions page breaks down each product, including when to use it and how it compares to the rest of the line. For deeper reading, the Wood Care Tips blog covers the science behind curing oils, conditioning waxes, and food-contact wood finishes.

Can I use your products on surfaces other than cutting boards?

Yes, depending on the product. Our oils and conditioners work well on butcher blocks, wooden bowls, utensils, salad boards, and other food-contact wood surfaces. For non-food-contact surfaces, our Food Contact Safe Wood Finishing Oil also performs well on furniture, shelving, and decorative wood. See the Product Care Instructions page for product-specific guidance.

Shipping & Delivery

How long does shipping take?

Most orders ship within 1–3 business days. Delivery times vary by location and the shipping method you choose at checkout. You'll receive a tracking confirmation by email once your order ships.

Do you ship internationally?

We ship within the United States only at this time.

How do I track my order?

Your shipping confirmation email includes a tracking link. You can also check your order status by logging into your account on our website.

Returns & Refunds

What is your return policy?

Unopened, unused products may be returned within 30 days of delivery. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.